Return and Exchange Policy
1. No exchanges and refunds allowed, except for defective items.
2. To qualify for an exchange, refund or credit, any defects with item must be reported strictly within 7 days from shipped date. Kindly e-mail us with pictures of the defective item if applicable.
3. For items that are deemed defective by SHOPCALLYKIDS, we will exchange for the same item if it is still in stock, or a full refund if that particular item is out of stock.
4. Postage costs to and fro due to the exchange will be borne by the customer. Please note that customers have to return products to us via Registered Mail under this option. All products have to be returned strictly within 3 days from the first email reply from SHOPCALLYKIDS or we reserve the right to reject the product.
5. Please be informed that exchanges will be done as long as item is still in stock; refunds will only be done in the event that item is out of stock on the site.
6. Sale item(s)/ items bought with promo code/flash sale discounts are not eligible for returns/exchanges or issue of credit note(s).
7. Paid orders are not eligible for cash refunds. If you wish to back out of a paid order that has yet to be fulfilled, refunds will only be issued in the form of store credits.
8. International orders are only eligible for returns, not exchanges. Upon receipt of return, a store credit will be issued to the account. Postage costs to be borne by the customer.
9. All apparels are to be returned to SHOPCALLYKIDS via registered post. If the customer opts to use normal mail and the returned item does not arrive, no credit note/refunds will be given. There will be no option for self-collection.
10. Due to manufacturing inconsistencies, there may be 0.5" to 1" difference in our given measurements. This variance is NOT considered a defect and exchanges due to this will not be entertained.
SHOPCALLYKIDS reserves the right to exercise discretion in permitting all returns and exchanges. Items mailed back to SHOPCALLYKIDS without prior confirmation with us will not be entertained.